Operation Analytics and Investing Metric Spikes

Operation analytics is the subset of data analytics that mainly focuses on the improving efficiency of the operations in the company. It shows how currently different operations are working and how those operations can be improved for better profits. In this project, I have answered such questions which are generally asked by the different departments in a company like the ops team, support team, marketing team, etc. which are required to increase efficiency and streamline.

Investigating metric spikes is an important part of operation analytics. The metric spike shows the anomaly in the trends. It gives the answers to questions like- why there is a dip in daily engagement. why have sales taken a dip? etc. These questions are to be answered daily or weekly basis and should be treated seriously. For this task, different data sets are given.